De-Escalation Training

Learn how to defuse workplace tensions, manage difficult interactions, and prevent conflicts from escalating using verbal and non-verbal de-escalation techniques.

Who It’s For

Ideal for employees in customer-facing roles, office environments, and frontline positions where conflict may arise.

What You’ll Learn

Participants will:

Identify early warning signs of conflict and aggression.

Apply effective de-escalation techniques to defuse tense situations.

Maintain control and use calm, assertive communication.

How It Works

This training is available as an in-person workshop or live online session. Sessions are interactive and practical, ensuring participants gain confidence in applying de-escalation strategies.

Why Choose This Course?

Conflict is a reality in many workplaces – this course ensures your team is equipped with the skills to manage it effectively. Book this course to give your employees the confidence to handle difficult situations professionally.

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Client Testimonials

Testimonial

"The course was delivered with excellence and it gave my team the confidence they needed to be able to deal with challenging behaviour in a safe and controlled way."

Service Manager, Tokio Marine HCC

Testimonial

"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient! This is the best course our company has ever provided for us!”

Field Technician, Virgin Media O2

Testimonial

"If you are looking to develop and improve the skills of your security team then I can highly recommend Everyday Self Defence as a training provider. The trainers are clearly very knowledgeable with a wealth of experience. The team learned a lot and they really enjoyed it, especially the practical work."

Security Manager, Fishmongers Hall

Testimonial

"Being a lone worker you leave yourself open to numerous circumstances where you can be attacked injured just for being in the wrong place at the wrong time some of the techniques are some but effective regardless of size or strength"

Ronnie B, Virgin Media O2

Testimonial

"I found the de-escalation training with Everyday Self Defence interesting and relevant. The information was presented in a matter of fact way making it accessible and the learning process enjoyable. I would recommend it to anyone to help navigate the ups and downs of daily life"

Mid & North East Essex, Mind

Testimonial

"We approached ESD to provide conflict resolution training for our public sector staff, addressing the challenges of front-facing roles. They customised the training to suit the needs of each department. Feedback from trainees was overwhelmingly positive. We wouldn't hesitate to engage ESD again in the future."

Head of Community Safety & Corporate Security, Enfield Council

Testimonial

"I approached ESD for a level of specificity and expertise to upskill our staff to deal with conflict. I would not hesitate in using ESD again to fulfil our training needs!"

Head of Corporate Security, Enfield Council

Testimonial

"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient!"

Field Technician, Virgin Media O2

Testimonial

“I would recommend this course to anybody, to boost their confidence and their skills to keep themselves safe.”

Team Member, SKY

General Courses

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De-Escalation Training

Equip your team with techniques to defuse tense situations and prevent conflicts from escalating.

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Customised Training

Develop bespoke training programs addressing your organisation’s unique safer staff challenges.

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