Safer Insights

Featured Article

22 January 2026

The Most Dangerous Conversation Isn’t With The Public

I was running a de-escalation session for retail staff recently. With the January sales in full flow, the timing felt apt – queues are longer, patience is shorter and staff take the brunt of it. I asked a simple question: “When things start to go wrong, what do you need to be most aware of?” I expected the usual answers. Body language. Tone. The customer who’s had a bad day and wants a target. Instead, one woman said, without hesitation: “My manager. ”It got a laugh – the kind you hear when something lands because it’s true. But she wasn’t joking.

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Confessions Series

A man, deep in thought, sits under a tree

02 September 2025

When Calm Feels Impossible

I say it in training all the time: Stay calm. Keep your body language open. Keep your voice steady. Keep control.

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28 July 2025

The Things People Whisper Afterwards

The most honest part of the training often comes after it ends — in the quiet things people admit later.

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13 January 2025

Improving Safety of Lone Workers: A Comprehensive Guide

Ideal for staff who have to manage challenging situations, reduce tensions, and prevent conflicts from escalating.

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