Safer Staff Training: Public Sector

Sectors

Retail

Public

Lone Workers

Overview

Public sector employees play a vital role in delivering services to communities, often working in unpredictable and emotionally charged environments. From managing difficult public interactions to resolving workplace disputes, these roles require confidence, composure, and practical safety skills. At Everyday Self Defence (ESD), we empower public sector teams to handle challenges effectively while fostering safer and more supportive workplaces.

Specific Challenges in Public Sector Settings

Emotionally Charged Interactions

Dealing with upset or frustrated members of the public.

Workplace Conflict

Managing disputes or tensions within teams under high-pressure conditions.

Remote and Field Work

Ensuring personal safety for employees working in isolated or community-based roles.

Duty of Care

Supporting employees wellbeing while maintaining professional standards.

Specific Challenges in Public Sector Settings

Emotionally Charged Interactions

Dealing with upset or frustrated members of the public.

Workplace Conflict

Managing disputes or tensions within teams under high-pressure conditions.

Remote and Field Work

Ensuring personal safety for employees working in isolated or community-based roles.

Duty of Care

Supporting employees wellbeing while maintaining professional standards.

Explore Our Public Sector Training Solutions

Our training is tailored specifically to the unique challenges faced by public sector teams. Whether you’re interacting with the public, working in the field, or managing teams in high-stress situations, we have a solution for you. Learn more about our Public Sector Training Programme to see how we can address the safety and confidence of your team.

Learn More

Why Choose ESD for Public Sector Teams?

Experience with Public Sector Dynamics

Our trainers understand the unique pressures and expectations of public sector roles.

Customised, Practical Training

We adapt our programmes to meet the specific needs of public-facing and field-based employees.

Proven Results

Our clients report increased confidence and improved team safety after completing our courses.

Client Testimonials

Testimonial

"The course was delivered with excellence and it gave my team the confidence they needed to be able to deal with challenging behaviour in a safe and controlled way."

Service Manager, Tokio Marine HCC

Testimonial

"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient! This is the best course our company has ever provided for us!”

Field Technician, Virgin Media O2

Testimonial

"If you are looking to develop and improve the skills of your security team then I can highly recommend Everyday Self Defence as a training provider. The trainers are clearly very knowledgeable with a wealth of experience. The team learned a lot and they really enjoyed it, especially the practical work."

Security Manager, Fishmongers Hall

Testimonial

"Being a lone worker you leave yourself open to numerous circumstances where you can be attacked injured just for being in the wrong place at the wrong time some of the techniques are some but effective regardless of size or strength"

Ronnie B, Virgin Media O2

Testimonial

"I found the de-escalation training with Everyday Self Defence interesting and relevant. The information was presented in a matter of fact way making it accessible and the learning process enjoyable. I would recommend it to anyone to help navigate the ups and downs of daily life"

Mid & North East Essex, Mind

Testimonial

"We approached ESD to provide conflict resolution training for our public sector staff, addressing the challenges of front-facing roles. They customised the training to suit the needs of each department. Feedback from trainees was overwhelmingly positive. We wouldn't hesitate to engage ESD again in the future."

Head of Community Safety & Corporate Security, Enfield Council

Testimonial

"I approached ESD for a level of specificity and expertise to upskill our staff to deal with conflict. I would not hesitate in using ESD again to fulfil our training needs!"

Head of Corporate Security, Enfield Council

Testimonial

"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient!"

Field Technician, Virgin Media O2

Testimonial

“I would recommend this course to anybody, to boost their confidence and their skills to keep themselves safe.”

Team Member, SKY

Get more course information.

Ready to make your workplace safer? Contact us today to learn more about our training programmes and how we can help you protect your staff.

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