Public Sector
Overview
Public sector and frontline employees often work in unpredictable environments. This course provides the skills needed to handle difficult interactions and maintain personal safety.
Who It’s For
Local authority workers, social workers, enforcement officers and public-facing employees.
What You'll Learn
De-escalation strategies for handling public aggression.
Techniques for maintaining personal safety in unpredictable environments.
Effective communication for managing confrontational situations.
How It Works
Delivered in-person incorporating case studies from public sector roles.
Why Choose This Course?
Ensure your public service teams have the skills they need to manage risk effectively through increasing their knowledge to handle situations with confidence.
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Testimonial
"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient! This is the best course our company has ever provided for us!”
Field Technician, Virgin Media O2
