ESD Safer Staff
More On Safer Staff Training: Public Sector
Overview

Public sector and frontline employees often work in unpredictable environments. This course provides the skills needed to handle difficult interactions and maintain personal safety.

Who It’s For

Local authority workers, social workers, enforcement officers and public-facing employees.

What You’ll Learn
Participants will:
De-escalation strategies for handling public aggression.
Techniques for maintaining personal safety in unpredictable environments.
Effective communication for managing confrontational situations.
How It Works

Delivered in-person incorporating case studies from public sector roles.

Why Choose This Course?

Ensure your public service teams have the skills they need to manage risk effectively through increasing their knowledge to handle situations with confidence.

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Client Testimonials

Testimonial
"The course was delivered with excellence and it gave my team the confidence they needed to be able to deal with challenging behaviour in a safe and controlled way."
Service Manager, Tokio Marine HCC
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"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient! This is the best course our company has ever provided for us!”
Field Technician, Virgin Media O2
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"If you are looking to develop and improve the skills of your security team then I can highly recommend Everyday Self Defence as a training provider. The trainers are clearly very knowledgeable with a wealth of experience. The team learned a lot and they really enjoyed it, especially the practical work."
Security Manager, Fishmongers Hall
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"Being a lone worker you leave yourself open to numerous circumstances where you can be attacked injured just for being in the wrong place at the wrong time some of the techniques are some but effective regardless of size or strength"
Ronnie B, Virgin Media O2
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"I found the de-escalation training with Everyday Self Defence interesting and relevant. The information was presented in a matter of fact way making it accessible and the learning process enjoyable. I would recommend it to anyone to help navigate the ups and downs of daily life"
Mid & North East Essex, Mind
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"We approached ESD to provide conflict resolution training for our public sector staff, addressing the challenges of front-facing roles. They customised the training to suit the needs of each department. Feedback from trainees was overwhelmingly positive. We wouldn't hesitate to engage ESD again in the future."
Head of Community Safety & Corporate Security, Enfield Council
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"I approached ESD for a level of specificity and expertise to upskill our staff to deal with conflict. I would not hesitate in using ESD again to fulfil our training needs!"
Head of Corporate Security, Enfield Council
Testimonial
"The instructors were fantastic, extremely friendly and approachable, and their knowledge was fantastic. Very encouraging and patient!"
Field Technician, Virgin Media O2
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“I would recommend this course to anybody, to boost their confidence and their skills to keep themselves safe.”
Team Member, SKY

General Courses

ESD Safer Staff
De-Escalation Training

Equip your team with techniques to defuse tense situations and prevent conflicts from escalating.

ESD Safer Staff
Self Defence Training

Provide employees with practical self-defence skills tailored for the corporate environment.

ESD Safer Staff
Self Defence For Women

Empower female staff with strategies and techniques to enhance their personal safety.

ESD Safer Staff
Customised Training

Develop bespoke training programs addressing your organisation’s unique safer staff challenges.