Retail and customer-facing employees often deal with challenging interactions. This course teaches staff how to handle difficult customers, manage conflict, and stay safe in high-pressure environments.
Retail staff, hospitality workers, service teams, and anyone in a customer-facing role.
Offered as an in-person session using real-world retail and customer service scenarios.
Equip your customer-facing staff with the skills to manage difficult situations confidently through increasing their knowledge and understanding.
Equip your team with techniques to defuse tense situations and prevent conflicts from escalating.
Provide employees with practical self-defence skills tailored for the corporate environment.
Empower female staff with strategies and techniques to enhance their personal safety.
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