Retail Sector
Overview
Retail and customer-facing employees often deal with challenging interactions. This course teaches staff how to handle difficult customers, manage conflict, and stay safe in high-pressure environments.
Who It’s For
Retail staff, hospitality workers, service teams, and anyone in a customer-facing role.
What You'll Learn
How to de-escalate aggressive customer interactions.
Recognising early warning signs of potential threats.
Staying calm and in control under pressure.
How It Works
Offered as an in-person session using real-world retail and customer service scenarios.
Why Choose This Course?
Equip your customer-facing staff with the skills to manage difficult situations confidently through increasing their knowledge and understanding.
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Testimonial
"If you are looking to develop and improve the skills of your security team then I can highly recommend ESD as a training provider. The trainers are clearly very knowledgeable with a wealth of experience. The team learned a lot and they really enjoyed it, especially the practical work."
Security Manager, Fishmongers Hall
