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1. Overview

These terms apply to all training courses delivered by Everyday Self Defence (ESD). By confirming a booking, the client agrees to the terms outlined below.

2. Booking Confirmation

A booking is confirmed once a course date has been agreed in writing, either by email, proposal acceptance or another written confirmation.

ESD reserves the right to decline, cancel or reschedule bookings where necessary.

3. Payment Terms

Invoices will be issued following booking confirmation.

Payment is required no later than 7 days before the course date, unless a valid Purchase Order number has been provided and alternative payment terms have been agreed in writing.

Where payment is not received by the due date, ESD reserves the right to postpone or cancel the course.

4. Client Cancellations and Rescheduling

We understand that plans can change and will always do our best to accommodate reasonable rescheduling requests.

Bookings may be rescheduled up to a maximum of two times, subject to availability. Any non-refundable or non-transferable costs already incurred by ESD, including travel, accommodation or venue-related costs, will remain payable by the client.

Where a client cancels or requests to reschedule a booking, the following terms apply:

More than 14 days before the course date

No cancellation or rescheduling fee is payable.

The course may be rescheduled to a future date at no additional course fee, subject to availability.

7 to 14 days before the course date

50% of the course fee is payable.

The course may be rescheduled, subject to payment of the 50% fee and ESD’s availability.

Fewer than 7 days before the course date

The full course fee is payable.

Rescheduling may be possible, but the full course fee will still apply.

5. Course Delivery

Courses will be delivered by a qualified ESD trainer.

ESD reserves the right to change the assigned trainer if required.

The client is responsible for providing a suitable training space unless otherwise agreed in writing.

The client is responsible for ensuring that the training space is safe, appropriate for the agreed course content and available for the full duration of the session.

6. Participant Information and Certification

Where certification is required, the client must provide participant names and any required details in advance of the course.

ESD will provide certification following successful course completion, subject to attendance and any applicable course requirements.

7. Changes by ESD

In the unlikely event that ESD needs to cancel or reschedule a course, ESD will offer either:

A full refund of any course fees already paid, or

The option to transfer the booking to a mutually agreed future date.

ESD will not be liable for any additional costs incurred by the client as a result of ESD cancelling or rescheduling a course, except where required by law.

8. Events Outside ESD’s Reasonable Control

ESD will not be liable for delays, cancellations or changes caused by events outside its reasonable control. This may include, but is not limited to, severe travel disruption, trainer illness, extreme weather, venue issues, public health restrictions or other unforeseen circumstances.

Where possible, ESD will work with the client to rearrange the course for a mutually convenient future date.

9. Contact

For any questions regarding your booking, please contact:

bookings@everydayselfdefence.com

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