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I Had No Idea What Kind of Day He'd Had Before I Arrived...
23 March 2026
2 Min Read

"I kept it simple. I apologised again. I didn’t match his energy.I didn’t get defensive.I didn’t try to win the exchange."

Jon Bullock

I’d pulled into a tight space in the gym car park and opened the door without paying enough attention. From inside his car, it probably sounded much worse than it was.I got out straight away and checked.

No dent. No scratch. No damage.

“Oi mate, what are you doing?” “You’re smashing my car up.”

I looked in and said, “I’m so sorry mate. I was in a rush and I just wasn’t paying attention.”

He got out of the car. He was loud, clearly annoyed and not making any effort to hide it. I was also standing between two vehicles, which from a personal safety point of view was not ideal. I could not create much distance.

Still, nothing about it felt like immediate physical danger. We were in a busy gym car park in the middle of the day, with people around. It felt more like he needed to make a point than actually do anything.

So I kept it simple. I apologised again. I didn’t match his energy.
I didn’t get defensive.
I didn’t try to win the exchange.

As he started walking back to his car, I made a small mistake. I tried to ease things by saying, “Is it busy in the gym?” Wrong moment. He was still emotionally switched on, and trying to change the subject just felt clumsy.

What struck me afterwards was that he was not really reacting to the tap itself. There was no damage. He was reacting to what it might have meant – hassle, cost, disrespect, uncertainty, loss of control. And maybe something else as well. I have no idea what kind of day he’d had before I arrived.

But sometimes that is how these moments work.

You are not the whole problem. You are just the final part of someone else’s bad day.

One other thing stood out to me afterwards. I never felt a real adrenaline spike. Part of that is probably training. If you spend years grappling with people who are bigger, stronger and more skilled than you, you get better at judging what is noise, what is posture and what is genuinely dangerous.

That said, the last thing I want is a physical confrontation in a gym car park. That is why de-escalation matters. The communication matters. The body language matters. The decision not to feed the situation matters.

Physical skills have their place if things go badly wrong. But the real goal is to avoid needing them in the first place.

When you know you have made a mistake, there are usually two voices in your head – the one that wants to defend your pride, and the one that knows what will actually help.

Usually, the better response is the simpler one.

Acknowledge it. Apologise properly. Manage your body language. Stay aware of your safety. Do not add energy to a situation that already has enough.

Later, I saw him inside the gym. He barely seemed to register me. That tells its own story.

Take the first step to empower yourself and your team.

Ready to equip yourself and your staff with essential self-defence skills, including effective de-escalation techniques?

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